Read data
Download attachment
Downloads a file from a TOPdesk call as base64.
Find caller
Looks up a TOPdesk caller by name or e-mail, to use on a call.
Get call
Reads one TOPdesk call by its number or its id.
Get progress trail
Reads the full history of a TOPdesk call — notes, requests and changes.
List attachments
Lists the files attached to a TOPdesk call.
List calls
Lists TOPdesk calls, filtered with a FIQL query and sorted.
List drop-down values
Reads the values of one TOPdesk drop-down — categories, call types, statuses and more.
List notes
Reads the notes on a TOPdesk call.
Change data
Add note to call
Adds a note to a TOPdesk call's progress trail, visible or hidden from the caller.
Archive call
Archives a TOPdesk call.
Attach file to call
Attaches a file to a TOPdesk call.
Create call
Creates a call in TOPdesk for a caller you name.
Escalate call
Escalates a TOPdesk call one level, with a reason.
Register time
Records time spent on a TOPdesk call.
Update call
Changes a TOPdesk call's category, operator, status or priority.