TOPdeskSettings
| Setting | What it is |
|---|---|
| ConnectionRequired | The TOPdesk connection the step signs in with. |
| Call idRequired | The call's TOPdesk id (escalation has no by-number form). |
| Reason | text |
| De-escalate | On lowers the call one level instead of raising it. |
Technical details
| Key | Value |
|---|---|
connection | texta connection id from `requires.connections` (provider `topdesk`) |
incidentId | text |
reason | text |
deescalate | true/false, by default false |
Output
| Field | Type |
|---|---|
done | boolean |
Sample output, and the expression for each field
- donetrue
Errors
When a step of this node stops a run, the run page shows a code. Look it up:
Example step
The step as a flow file holds it. Replace each value in <…>.
{
"config": {
"connection": "<connection id>",
"deescalate": false,
"incidentId": "<call id>",
"reason": ""
},
"label": "Escalate call",
"type": "topdesk.escalateIncident",
"version": 1
}