TOPdeskGet progress trail
BetaReads data
Reads the full history of a TOPdesk call — notes, requests and changes.
Settings
| Setting | What it is |
|---|---|
| ConnectionRequired | The TOPdesk connection the step signs in with. |
| Call idRequired | The call's TOPdesk id (the trail has no by-number form). |
Technical details
| Key | Value |
|---|---|
connection | texta connection id from `requires.connections` (provider `topdesk`) |
incidentId | text |
Output
| Field | Type |
|---|---|
trailHistory entries | array |
trailCountEntries in this answer | number |
Sample output, and the expression for each field
- trail[]
- trailCount0
Errors
When a step of this node stops a run, the run page shows a code. Look it up:
Example step
The step as a flow file holds it. Replace each value in <…>.
{
"config": {
"connection": "<connection id>",
"incidentId": "<call id>"
},
"label": "Get progress trail",
"type": "topdesk.getProgressTrail",
"version": 1
}