TOPdeskSettings
| Setting | What it is |
|---|---|
| ConnectionRequired | The TOPdesk connection the step signs in with. |
| Identify by | A person has the call number on screen; a flow usually has the id. |
| Call number or idRequired | text |
Technical details
| Key | Value |
|---|---|
connection | texta connection id from `requires.connections` (provider `topdesk`) |
identifyBy | "number" or "id", by default "number" |
incident | text |
Output
| Field | Type |
|---|---|
incidentCall | object |
incident.id | string |
incident.numberCall number | string |
incident.briefDescription | string |
Sample output, and the expression for each field
- incident
- briefDescription"Laptop will not start"
- id"1"
- number"C-0001"
Errors
When a step of this node stops a run, the run page shows a code. Look it up:
Example step
The step as a flow file holds it. Replace each value in <…>.
{
"config": {
"connection": "<connection id>",
"identifyBy": "number",
"incident": "<call number or id>"
},
"label": "Get call",
"type": "topdesk.getIncident",
"version": 1
}