TOPdeskAdd note to call
BetaChanges data
Adds a note to a TOPdesk call's progress trail, visible or hidden from the caller.
Settings
| Setting | What it is |
|---|---|
| ConnectionRequired | The TOPdesk connection the step signs in with. |
| Identify by | "number" or "id" |
| Call number or idRequired | text |
| NoteRequired | text |
| Hidden from the caller | On keeps the note internal; off shows it on the caller's portal. |
Technical details
| Key | Value |
|---|---|
connection | texta connection id from `requires.connections` (provider `topdesk`) |
identifyBy | "number" or "id", by default "number" |
incident | text |
action | text |
invisibleForCaller | true/false, by default true |
Output
| Field | Type |
|---|---|
incidentCall | object |
incident.id | string |
Sample output, and the expression for each field
- incident
- id"1"
Errors
When a step of this node stops a run, the run page shows a code. Look it up:
Example step
The step as a flow file holds it. Replace each value in <…>.
{
"config": {
"action": "<note>",
"connection": "<connection id>",
"identifyBy": "number",
"incident": "<call number or id>",
"invisibleForCaller": true
},
"label": "Add note to call",
"type": "topdesk.addIncidentAction",
"version": 1
}