TOPdeskSettings
| Setting | What it is |
|---|---|
| ConnectionRequired | The TOPdesk connection the step signs in with. |
| Identify by | "number" or "id" |
| Call number or idRequired | text |
| Status | "" or "firstLine" or "secondLine" |
| Category | text |
| Subcategory | text |
| Operator | text |
| Operator group | text |
| Priority | text |
| Processing status | text |
Technical details
| Key | Value |
|---|---|
connection | texta connection id from `requires.connections` (provider `topdesk`) |
identifyBy | "number" or "id", by default "number" |
incident | text |
status | "" or "firstLine" or "secondLine" |
category | text |
subcategory | text |
operator | text |
operatorGroup | text |
priority | text |
processingStatus | text |
Output
| Field | Type |
|---|---|
incidentCall | object |
incident.id | string |
incident.status | string |
Sample output, and the expression for each field
- incident
- id"1"
- status"secondLine"
Errors
When a step of this node stops a run, the run page shows a code. Look it up:
Example step
The step as a flow file holds it. Replace each value in <…>.
{
"config": {
"category": "",
"connection": "<connection id>",
"identifyBy": "number",
"incident": "<call number or id>",
"operator": "",
"operatorGroup": "",
"priority": "",
"processingStatus": "",
"status": "",
"subcategory": ""
},
"label": "Update call",
"type": "topdesk.updateIncident",
"version": 1
}