Read data
Find companies
Lists or searches Freshdesk companies.
Find contacts
Lists or searches Freshdesk contacts.
Get contact
Reads one Freshdesk contact by id.
Get ticket
Reads one Freshdesk ticket, with the extras you ask for.
List agents
Lists Freshdesk agents and their ids.
List conversations
Reads the replies and notes on a Freshdesk ticket.
List groups
Lists Freshdesk groups and their ids.
List ticket fields
Lists Freshdesk ticket fields, their names and their choices.
List tickets
Lists Freshdesk tickets, newest first, with the filters Freshdesk offers.
Search tickets
Finds Freshdesk tickets with a filter query.
Change data
Add note
Adds a private or public note to a Freshdesk ticket.
Create contact
Creates a Freshdesk contact.
Create ticket
Creates a Freshdesk ticket for a requester you name.
Log time on a ticket
Adds a time entry to a Freshdesk ticket.
Reply to ticket
Sends a reply to the requester of a Freshdesk ticket.
Update contact
Updates a Freshdesk contact by id.
Update ticket
Changes status, agent, group or fields on a Freshdesk ticket.