FreshdeskSettings
| Setting | What it is |
|---|---|
| ConnectionRequired | The Freshdesk connection the step signs in with. |
| Ticket idRequired | text |
| Message format | Freshdesk renders a reply as HTML. Plain text escapes what you write and turns your line breaks into HTML ones; HTML sends it exactly as typed. |
| MessageRequired | This is e-mailed to the requester. |
| From address | One of your Freshdesk support addresses. Empty uses the ticket's own. |
| Send as agent id | text |
| Cc | text |
| Bcc | text |
| Attachments | File name → its base64, for example {{ file("report.pdf").base64 }}. All attachments together may not exceed 20 MB. |
Technical details
| Key | Value |
|---|---|
connection | texta connection id from `requires.connections` (provider `freshdesk`) |
ticketId | text |
bodyFormat | "text" or "html", by default "text" |
body | text |
fromEmail | text |
userId | text |
ccEmails | text |
bccEmails | text |
attachments | object of text, by default {} |
Output
| Field | Type |
|---|---|
conversationIdReply id | number |
conversationReply | object |
Sample output, and the expression for each field
- conversation{}
- conversationId5
Errors
When a step of this node stops a run, the run page shows a code. Look it up:
Example step
The step as a flow file holds it. Replace each value in <…>.
{
"config": {
"attachments": {},
"bccEmails": "",
"body": "<message>",
"bodyFormat": "text",
"ccEmails": "",
"connection": "<connection id>",
"fromEmail": "",
"ticketId": "<ticket id>",
"userId": ""
},
"label": "Reply to ticket",
"type": "freshdesk.replyToTicket",
"version": 1
}