FreshdeskSettings
| Setting | What it is |
|---|---|
| ConnectionRequired | The Freshdesk connection the step signs in with. |
| Ticket idRequired | text |
| Extras | Comma-separated. Each extra costs an extra API call credit, and conversations returns at most the first 10 and costs two. |
Technical details
| Key | Value |
|---|---|
connection | texta connection id from `requires.connections` (provider `freshdesk`) |
ticketId | text |
include | text |
Output
| Field | Type |
|---|---|
ticket | object |
ticketId | number |
ticketUrlLink to the ticket | string |
conversationsReplies and notes (when asked for) | array |
requesterRequester (when asked for) | object |
companyCompany (when asked for) | object |
statsTimestamps (when asked for) | object |
Sample output, and the expression for each field
- company{}
- conversations[]
- requester{}
- stats{}
- ticket{}
- ticketId42
- ticketUrl"https://acme.freshdesk.com/a/tickets/42"
Errors
When a step of this node stops a run, the run page shows a code. Look it up:
Example step
The step as a flow file holds it. Replace each value in <…>.
{
"config": {
"connection": "<connection id>",
"include": "",
"ticketId": "<ticket id>"
},
"label": "Get ticket",
"type": "freshdesk.getTicket",
"version": 1
}