ZendeskSettings
| Setting | What it is |
|---|---|
| ConnectionRequired | The Zendesk connection the step signs in with. |
| Ticket idRequired | text |
| Also fetch | Comma-separated related records Zendesk returns beside the ticket, under Also fetched. |
Technical details
| Key | Value |
|---|---|
connection | texta connection id from `requires.connections` (provider `zendesk`) |
ticketId | text |
sideloads | text |
Output
| Field | Type |
|---|---|
ticket | object |
ticketId | string |
ticketUrlAddress of the ticket in Zendesk | string |
sideloadedAlso fetched | object |
Sample output, and the expression for each field
- sideloaded
- comment_count3
- ticket
- id42
- subject"Printer is jammed"
- ticketId"42"
- ticketUrl"https://acme.zendesk.com/agent/tickets/42"
Errors
When a step of this node stops a run, the run page shows a code. Look it up:
Example step
The step as a flow file holds it. Replace each value in <…>.
{
"config": {
"connection": "<connection id>",
"sideloads": "",
"ticketId": "<ticket id>"
},
"label": "Get ticket",
"type": "zendesk.getTicket",
"version": 1
}