ZendeskSettings
| Setting | What it is |
|---|---|
| ConnectionRequired | The Zendesk connection the step signs in with. |
| Ticket idRequired | text |
| CommentRequired | Zendesk silently cuts a comment off past 64 kB, and a ticket holds 5,000. |
| Comment format | "text" or "html" |
| Visible to the customer | Off writes an internal note only agents see, and sends nobody an e-mail. |
| Author id | The agent the comment is written by. Left empty, it is the user this connection's OAuth client belongs to. |
| Set the status too | Answer and solve in one step — the most common pair. |
| Attachment tokens | Comma-separated values from the Upload attachment node. One expires 60 minutes after the upload. |
| E-mail CCs | Needs CCs and followers switched on in Zendesk. |
Technical details
| Key | Value |
|---|---|
connection | texta connection id from `requires.connections` (provider `zendesk`) |
ticketId | text |
body | text |
bodyFormat | "text" or "html", by default "text" |
public | true/false, by default true |
authorId | text |
status | "" or "new" or "open" or "pending" or "hold" or "solved" or "closed" |
uploadTokens | text |
emailCcs | text |
Output
| Field | Type |
|---|---|
ticketId | string |
commentId | string |
ticket | object |
Sample output, and the expression for each field
- commentId"92"
- ticket
- id42
- ticketId"42"
Errors
When a step of this node stops a run, the run page shows a code. Look it up:
Example step
The step as a flow file holds it. Replace each value in <…>.
{
"config": {
"authorId": "",
"body": "<comment>",
"bodyFormat": "text",
"connection": "<connection id>",
"emailCcs": "",
"public": true,
"status": "",
"ticketId": "<ticket id>",
"uploadTokens": ""
},
"label": "Add comment",
"type": "zendesk.addComment",
"version": 1
}