DocuSign errors

DOCUSIGN_AUTHCopy Anchor Link

Test the connection under Manage → Connections.

DocuSign rejected the token.

DOCUSIGN_DOCUMENT_THROTTLEDCopy Anchor Link

Space the downloads out.

DocuSign is throttling downloads of this document.

DOCUSIGN_DOCUMENT_TOO_LARGECopy Anchor Link

A document is over DocuSign's 32 MB upload limit.

DOCUSIGN_ENVELOPE_TOO_LARGECopy Anchor Link

The documents together are over DocuSign's 200 MB envelope limit.

DOCUSIGN_INVALID_CONFIGCopy Anchor Link

Nothing was sent to DocuSign.

This DocuSign step is missing a value it needs.

DOCUSIGN_INVALID_REQUESTCopy Anchor Link

Check the ids and the values.

DocuSign refused the request.

DOCUSIGN_INVALID_RESPONSECopy Anchor Link

Check the connection.

DocuSign answered something that is not JSON.

DOCUSIGN_NOT_FOUNDCopy Anchor Link

DocuSign has no envelope, template or document by that id.

DOCUSIGN_POLLING_LIMITCopy Anchor Link

Poll less, or use a Connect webhook.

DocuSign allows one status check per envelope per 15 minutes.

DOCUSIGN_REQUESTCopy Anchor Link

Its own reason is in the detail.

DocuSign refused the request.

DOCUSIGN_RESPONSE_TOO_LARGECopy Anchor Link

Ask for less, or a smaller page.

DocuSign answered more data than a run can parse.

DOCUSIGN_THROTTLEDCopy Anchor Link

The run waits and tries again.

DocuSign is rate-limiting this account.

DOCUSIGN_TOO_MANY_ENVELOPESCopy Anchor Link

Narrow the search.

DocuSign returned more rows than a run can carry.

DOCUSIGN_TOO_MANY_RECIPIENTSCopy Anchor Link

Split it.

The envelope has over 100 recipients.

DOCUSIGN_UNAVAILABLECopy Anchor Link

Try again once it is back.

DocuSign could not be reached.